Commitment to Customer Satisfaction

"The life blood of NovaLink parametric contract furniture®™ is hard work and diligence: this allows us to meet and often exceed Customer expectations" Tony Vander Park , President / Design director Nova-Link Limited

Winter Scene

Sustainable Enterprise

  • Nova-Link Limited is committed to best practices for Customers, Employees and its Home Community (of Guelph Ontario)
  • Product leadership by way of ongoing development and responsive refinements per customer requests and new technologies
  • Nova-Link Limited is a Canadian company in continuous business for 35+years
  • Made-to-order manufacturing reduces waste and allows for quick and cost efficient innovations
  • The management emphasis is on self-reliance
  • The company is ethnically diverse and inclusive; numerous employees have been with us for 25+ years
  • Fifty (50%) percent Woman ownership, visible minority and aboriginal
  • Both Series 7.5™ (new) and Series 5.5™ (legacy) are offered on the GSA contract
  • Continuous infrastructure upgrades for new machines and operating technology
  • A new HQ/manufacturing facility is underway in Guelph Ontario, which is an advanced community that conducts itself as a good steward of the environment

Product Focused

  • Our hard work culture combined with in-house engineering and flexible manufacturing enables reliable production, quality control and timely deliveries
  • NovaLink Product Management team has enjoyed ongoing success in obtaining new patents
  • Series 7.5 has been granted UK and the USA Patents; multiple international patents and design patents are pending
  • Series 7.5 Consoles in Profile A are compliant with US’ ADA, UK/EU EHAWS, ISO, EMEA and ANSI/BIFMA ergonomic criterion and standards; it exceeds CSA Z412-17 and BIFMA/ANSI 2013 ergonomic furniture ‘voluntary’ standards
  • Both Series 7.5 and Series 5.5 are robust and compliant with BIFMA standards relevant office furniture, as required per the GSA contract

Service Culture

  • We have a soft sell approach
  • Responding in detail to the Customer insights and requests is the essence of the NovaLink sales methodology
  • Customer Satisfaction and repeat business is the key to success and survival for 35+ years
  • We provide direct access to Product Management services (for design and proposal development) and to Project Management (for production, delivery and installation)
  • A new USA showroom is located in the Reston Town Center of Northern Virginia (by appointment only per CV-19)
  • Dealers and Manufacturer Representatives with new projects will be protected

Sustainable Production

  • Both Series 7.5™ and Series 5.5™ are produced with the same materials, manufacturing processes and finishes
  • Series 7.5™ was designed & engineered for optimized shop floor space, safer working conditions and reduced consumption of materials, energy and labour
  • The modular Consoles are made-to-order and assembled, wired and QC approved in the factory
  • Requires minimal packaging materials
  • Requires minimal on site labour; can be installed by the Customer’s local service providers
  • Legacy products are available at standard prices, on standard lead times and with standard warranties
  • Our entire team is involved in the QC process and they are participants in achieving timely deliveries
  • Currently the production shop has 1400 consecutive work days without a lost time injury (5+years)
  • NovaLink products are 99% recyclable

The Service Team
is accessible (factory direct) for:

  • Product Explanations
  • Project Analysis
  • CAD Blocks And Layout Drawings
  • Proposal Development
  • Finalizing The Specification And Sale
  • Project Oversight
  • Installation Coordination
  • Follow-up Support

Office hours 9:00 AM to 5:00 PM EST

(905) 858-3500